Refund policy

Refund Policy

At Built Different Supply, we take pride in creating apparel and gear that celebrates neurodiverse families, hard-working parents, and individuals who are truly built different. We want you to love every purchase you make with us.

If something isn't right, we're here to help.

Eligible Refunds

We offer refunds or replacements for:

  • Incorrect items received
  • Damaged products
  • Defective or misprinted items

To qualify, refund or replacement requests must be submitted within 30 days of the purchase date.

How to Request a Refund

Please contact us at BuiltDifferentCompanySupport@proton.me and include:

  • Your order number
  • A brief description of the issue
  • Photos of the item, if applicable

Our team will review your request and work quickly to make things right.

Policy Updates

Built Different Supply reserves the right to update this Refund Policy at any time without prior notice. For the most current version of this policy, please contact us directly at BuiltDifferentCompanySupport@proton.me.

Apparel Care Instructions

Your Built Different Supply apparel is designed to be comfortable, durable, and ready for everyday adventures. Following these care instructions will help keep your gear looking great and feeling comfortable for years to come.

Recommended Care

  • Turn garments inside out before washing.

  • Machine wash cold using a mild detergent.

  • Wash with similar colors whenever possible.

  • Avoid bleach, fabric softeners, and harsh cleaning agents.

  • Use normal or gentle wash cycles and avoid heavy spin settings.

Drying Instructions

  • Air drying is recommended for the longest-lasting results.

  • If using a dryer, tumble dry on low heat.

  • Avoid drying with heavy items such as towels, blankets, or jeans, as this may increase wear on printed designs.

Ironing

  • If ironing is necessary, turn the garment inside out and use a low heat setting.

  • Never iron directly over printed artwork or designs.

Keeping Your Gear Looking Its Best

Proper care helps preserve fabric softness, print quality, and overall garment durability. By following these guidelines, your Built Different Supply apparel will continue to look great whether you're on the job, on the road, around the campfire, or making memories with your crew.

Thank you for supporting Built Different Supply—where being different is something to be proud of.

 

Policy Updates

This Refund Policy may be updated at any time without notice. For the most current version, please contact us at

Refund Policy

At Built Different Supply, we take pride in creating apparel and gear that celebrates neurodiverse families, hard-working parents, and individuals who are truly built different. We want you to love every purchase you make with us.

If something isn't right, we're here to help.

Eligible Refunds

We offer refunds or replacements for:

  • Incorrect items received
  • Damaged products
  • Defective or misprinted items

To qualify, refund or replacement requests must be submitted within 30 days of the purchase date.

How to Request a Refund

Please contact us at BuiltDifferentCompanySupport@proton.me and include:

  • Your order number
  • A brief description of the issue
  • Photos of the item, if applicable

Our team will review your request and work quickly to make things right.

Policy Updates

Built Different Supply reserves the right to update this Refund Policy at any time without prior notice. For the most current version of this policy, please contact us directly at BuiltDifferentCompanySupport@proton.me.

Product Care

To help your apparel look its best for years to come, please follow the washing and care instructions included with your purchase. Proper care helps preserve print quality, fabric softness, and overall durability.

Thank you for supporting Built Different Supply—where different isn't less, it's how we're built.